Privacy Policy
This privacy notice was last updated on: 30th April 2024.
At ContactBase, we take user privacy very seriously. This Privacy Policy describes how we collect, use, process and disclose your information, including Personal Data (as defined below).
This Privacy Notice is outlined with reference to the General Data Protection Regulation (GDPR), which forms part of the data protection regime in the UK, together with the Data Protection Act 2018.
By using our Services, you acknowledge that you accept the practices and policies described in this Privacy Notice
Definitions and interpretations
The following words shall have the meanings hereby assigned to them except where the context otherwise requires:
“App” means the ContactBase app made available on the App Store
“Website” means our website at www.contactbase.net
“Services” means the services we provide through our App and Website
“ContactBase”, “We, “Us”, “Our” refers to the ContactBase ltd company entity
“You”, “User” “Users” refers to any individual using our App or Website
“Personal Data” refers to information that relates to an identifiable individual
1. What does this Privacy Notice cover?
This Privacy Notice covers our management of Personal Information that we gather or is provided to us by you when you are using our Services. This Privacy Notice does not apply to the practices of companies that we do not own or control, to individuals that we do not employ or manage or to any other third party websites whose links may appear on our Website.
In relation to personal data, ContactBase are the “Data Processor” (as such term is defined in the GDPR) of any Personal Data collected via our App and Website. By the same regulation, Users of our Services are the “Data Controller” and therefore responsible for complying with guidelines set out in the GDPR.
2. What measures have ContactBase taken to comply with the GDPR?
As the role of Data Processor, we have reviewed the purposes of our processing activities to ensure they meet GDPR. We are confident that these activities are relevant and necessary to both provide a service to our users and achieve our business goals.
3. What personal data does ContactBase collect, process and store?
We collect, process and store the following within our user database:
• Information you provide to us through our App upon registering for an account which include and are limited to: Name and Email Address.
• Optional information you may later populate through your account profile, which include and are limited to: Job Title and Organisation.
• Information you provide to us through our Website through the Contact Us Page, which include are limited to: Name and Email.
• Address book data that users of ContactBase CLOUD (paid subscription) import into the application.
4. Can ContactBase access my address book data?
No. No address book data from ContactBase or ContactBase CLOUD (subscription users) can be accessed by ContactBase.
5. Why does ContactBase collect, process and store personal data?
We collect, process and store this data to:
• Allow our users to set-up a user account and profile to provide secure access to the Service.
• Allow users to access their address book data from multiple devices.
• Provide customer support and drive improvement through monitoring user behaviour.
• Send user service related opt-in communications regarding faults or bugs discovered within the software, including any un-foreseen downtime that may occur as a result.
• Send users opt-in marketing communications regarding new product features and updates to the Service.
6. Will ContactBase share any of the Personal Data it receives?
We do not share or sell, or sell any Personal Data uploaded via any of our services.
7. Where do we store your Information?
Firebase – a Google Cloud Services company.
8. Is your Personal Data secure?
The following measures have been taken to ensure your Personal Data is secure. In addition to these measures we recommend that users protect their mobile devices with passwords and/or biometric keys.
• Access to your ContactBase account via the app is protected by a username and password.
• Data stored on your device (core data) is protected by AES256 encryption.
• Data in transit from your device to our real-time database is encrypted using HTTPS.
• Data stored in our user database which includes all aforementioned personal data is protected by AES256 encryption.
9. What happens if there is a data breach?
If we become aware of a data breach we will notify the Information Commissioners Office (ICO) at the earliest opportunity. The ICO may request contact details for users who are affected. If we encounter a data breach all users will be notified and provided with a severity report on the risk of any damage to them as a result of the data breach.
10. What data subject rights do I have?
Under the GDPR, individuals have a number of rights in relation to the processing of their Personal Information. These rights are set out in the following document by the ICO: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you have any questions about viewing, updating, or removing information we have on file about you, please contact us at info@contactbase.com.
11. Testimonials and blogs
From time to time, we post to our Website the customer testimonials and feedback that are made through online reviews. These may contain Personal Data, which the provider would have consented to use of upon making the review. To request removal of your Personal Data from these testimonials and feedback please email info@contactbase.com.
12. Changes to our Privacy Policy
We may amend or update our Privacy Policy from time to time. If we do so, the date it was last updated will always be shown at the top of the web page. If we make any significant changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or by sending you an email prior to the change becoming effective.
If you have any questions or concerns regarding our Privacy Notice, please send us a detailed message to info@contactbase.com